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America's Remote Help Desk
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Eldersburg, Maryland – March 25, 2010 – America’s Remote Help Desk (ARHD) is pleased to introduce the Resolve Services Suite, a comprehensive offering of IT Systems Management services. The Resolve Services Suite includes anti-virus, patch management, data backup, disaster recovery, asset management, IT automation, server and desktop monitoring, and reporting services.
“The Resolve Services Suite has allowed us to streamline ARHD’s existing processes and approach to systems management for desktop and IT systems management to provide our clients with consistent service that can be managed from a single point,” states Rich Rubinstein, President and CEO of ARHD. “It also enables us to more thoroughly pool the knowledge gained in our managed environments to share efficiencies across customer infrastructures.”
With the Resolve Services Suite, ARHD has upgraded their clients’ support solution with updated endpoint security, patch management, managed backup, managed anti-virus, system monitoring, IT automation and system audits.
“The audit feature in the Resolve Services Suite is a very effective tool. It allows our clients to quickly view asset inventory reports at the push of a button,” said Josh Lippy, CTO of ARHD. “We are able to more easily manage our client’s software licenses and the Resolve platform provides us with a useful diagnostic tool that assists our Help Desk technicians in the troubleshooting process.”
The primary benefits of the Resolve Services Suite include centralized backups, update verification, central patch management control, and IT automation tools to greatly reduce the need to physically configure an individual PC or laptop.
America’s Remote Help Desk (ARHD) provides outsource Help Desk support, Infrastructure Management services and cloud computing solutions. ARHD’s range of services provides an ideal solution for companies of all sizes and organizational structures. They focus on planning, developing, implementing and maintaining an organization’s networks. For additional information about their services, visit www.arhd.com or call 866-727-8330.
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO
“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO
“By the time we notice an issue, ARHD is already addressing it.” – CFO
“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator
“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder
“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner
“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO
“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations
“ARHD’s execution and results were flawless.” – CTO
“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO
America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.