Functionality

Designed like a Fortune 500 IT Department

Compromise in service delivery due to lack of process, cost and/or skills

Reliability

Dedicated service delivery teams with built in management.

Joe “the IT guy”

Training

Handled by ARHD – ARHD's systems maintains client knowledge base

Lose accumulated knowledge when employee leaves plus difficult ramp up time

Turnover

Minimal effect due to team approach

Always on the horizon

Hiring Process / Expense

Professional process focused on IT with no cost

Difficult to determine right skill set with high cost

Management

Manage relationship and support

Manage employees

Staffing Related Service Disruptions

None

Weather, sickness, vacation or leaves company

Ticket Tracking

Enterprise based on ITIL framework

Home grown or limited due to cost or time constraints

Management Reporting

Comprehensive reporting designed to find opportunities to improve productivity and reduce costs

Limited, if available

Skill Sets

Complete range of skill sets from Help Desk to Level III engineers, Project Management & CTO

Generally limited, based on internal resources.Gaps may exist requiring some level of outside support

Response Time

Help Desk – 90 seconds / on site guarantees to 2 hours for critical issues

Whenever they get to it

Business Focus

 You focus on business objectives

You are distracted by day to day management of IT

Scalability

Resources available upon request

Overworked resources or outsource additional resources