866-727-8330
America's Remote Help Desk
Download PDF copy of this case study
CB Flooring teamed up with America’s Remote Help Desk (ARHD) in 2004 after being referred by a satisfied client. At the time, CB Flooring had one internal resource who knew the most about IT who was struggling to keep up with their organizational growth. ARHD immediately filled the technical and resource void, bringing stability and structure.
“ARHD was a smaller company when we first began working with them,” stated Robert Bode, VP of Operations. “Small is good. They were hungry for business and hit the ground running. Ultimately, we chose ARHD because we could tell they would do whatever it takes to get the job done. Rich (Rubinstein, President of ARHD) is very personable. Most IT companies are too black and white. Rich added some color and Josh compliments him well with his extensive IT background. As ARHD has grown over the years we have not seen an effect on the quality of service we receive.”
CB Flooring has doubled in size since the start of their relationship with ARHD. Their employee base has grown considerably and the challenge of handling their increased IT demand was met without issue. “We needed to delegate and it’s a great relief to know that 99% of our employee’s issues will be handled without involving us,” says Robert Bode. “When we first started working with ARHD, we needed a complete computer make-over. ARHD brought our network into the 20th century.”
ARHD provides an annual strategic IT plan to ensure stability CB Flooring’s network, including expected costs in the budget. “They gave us a 2 year plan; they told us what we should do and when and how we should spend out IT budget. They upgraded our system and enhanced our ability to work,” stated Robert Bode. In September 2007, CB Flooring move consolidated over 100 employees from two buildings into one. “I’ve always been skeptical of IT, you can’t always predict it. ARHD, however, laid out an exact plan for our move and followed it to a tee. Our servers were unplugged at 8:00am and by 11:30am we were back up and running in all of our locations.”
“Just having someone to call has made our employees lives easier. From a management perspective, it’s all about having happy, productive employees and ARHD has helped us accomplish that,” said Robert Bode.
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO
“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO
“By the time we notice an issue, ARHD is already addressing it.” – CFO
“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator
“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder
“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner
“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO
“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations
“ARHD’s execution and results were flawless.” – CTO
“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO
America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.