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America's Remote Help Desk
In February 2006, Baptist Convention of Maryland/Delaware (BCMD) signed on with America’s Remote Help Desk (ARHD) for IT support. BCMD had previously employed an in-house IT person who was not able to meet the expected IT requirements due to high demand. Turnover was high for the non-profit organization too, and keeping a reliable IT person on staff was difficult because it was becoming increasingly expensive to retain a full-time IT staff person due to market-driven IT salaries and rapidly increasing employee benefits costs. ARHD came highly recommended and was able to work with BCMD to stabilize their IT through reliable remote Help Desk support and infrastructure management.
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In June 2010, ezStorage contracted America’s Remote Help Desk (ARHD), following a detailed IT management and strategic direction study conducted by Hartman Consulting. Hartman identified the need to take ezStorage’s complex, 30 server infrastructure to “the cloud” and requested a solution from ARHD. The objective: to secure a detailed plan to optimize the infrastructure, align it with IT best practices to improve general functionality, and effectively prepare ezStorage for their move to the cloud.
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In 2002, Sterling was a small venture capital firm that was planning to grow rapidly and its management knew that it did not want to hire and manage full time IT employees. Sterling was referred to America’s Remote Help Desk (ARHD) through other private equity firms in the area. After evaluating services, Sterling decided that ARHD could address their needs to scale IT.
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Chesapeake Capital Partners is a small venture capital firm with daily IT demands like many other small businesses. In 2001, ARHD became Chesapeake’s outsource IT Support provider, fully managing IT for the firm.
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When Miles & Stockbridge P.C., a law firm with over 200 lawyers practicing in nine offices in the mid-Atlantic region, decided to outsource help desk support for its legal staff, responsiveness and open communication emerged as the two main ingredients for success. Like most firms, Miles & Stockbridge legal professionals place their clients’ needs above their own. The firm chose America's Remote Help Desk (ARHD) as its outsourced support provider because of their intimate understanding of the customer-focused culture of a law firm.
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Serving more than 11,000 attorneys and law professors who practice and teach immigration law, the American Immigration Lawyers Association (AILA) provides and manages a host of online resources related to continuing legal education, legal research, professional services, and expertise through its 36 chapters and more than 50 national committees. When AILA sought a help desk partner to support its Web-based AILALink immigration law library, the association turned to America's Remote Help Desk (ARHD).
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO
“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO
“By the time we notice an issue, ARHD is already addressing it.” – CFO
“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator
“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder
“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner
“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO
“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations
“ARHD’s execution and results were flawless.” – CTO
“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO
America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.