ARHD Wins Small Giant Award (Oct.
2007)
Daylight
Savings Time-Ready or Not? (Mar.
2007)
ARHD
Acquires More Office Space (Feb.
2007)
ARHD’s
Revenues Increase 44 % in 2006 (Jan.
2007)
Frustration
with IT Leads to Outsourcing (Dec.
2006)
ARHD’s
Revenues Increase 67% Year to Date
(Oct. 2006)
ARHD’s
Revenues Increase 80% in 1st Half of
2006 (July 2006)
ARHD
Rolls Out New Service Delivery Platform
(July 2006)
ARHD
President Nominated for Entrepreneur
of the Year (April 2006)
ARHD
Hosts New Vision Event at the Center
Club (March 2006)
ARHD’s
Revenues Increase 30 % in 2005 (Feb.
2006)
America’s
Remote Help Desk Named to SmartCEO Future
50 (Dec. 2005)
America’s
Remote Help Desk Expands (Oct. 2005)
America’s
Remote Help Desk Wins Carroll County
Chamber Award (Mar. 2005)
America’s
Remote Help Desk Named to Top Systems
Integrators List (Oct. 2004)
America’s
Remote Help Desk Begins Weekend Technical
Support (Oct. 2004)
ARHD Wins Small Giant Award
Eldersburg, Maryland-October 25, 2007- On Wednesday, October 24th, America’s Remote Help Desk (ARHD) was honored to be named one of the Greater Baltimore Technology Council’s ‘Small Giants’.
The Greater Baltimore Technology Council (GBTC) recognized twelve companies at their annual TechNite at the Baltimore Convention Center. Nearly 1,000 business professionals from the Baltimore area were present to see who would be named a Small Giant. Small Giants were selected because of their dedication and their focus on becoming the best in their field.
ARHD was selected as a Small Giant for the category of passionate leadership. ARHD was featured in the presentation during which Rich Rubinstein, President and CEO of ARHD, was recognized. “It’s a great honor to be recognized by a group of your peers,” states Rich Rubinstein. “Our team at ARHD puts forth a tremendous effort everyday to provide the best service possible and it’s very validating to have that effort recognized.”
The GBTC is a non-profit organization dedicated to growing the Baltimore area’s technology industry. The GBTC provides a place where companies can meet and exchange business through their groups, forums and networking events.
America’s Help Desk (ARHD) is a Hosted Infrastructure Service Provider (HISP) that provides network implementation and remote Service Desk support. ARHD assumes the role of a company’s IT department or acts as an extension of a company’s existing IT department. They focus on planning, developing, implementing and maintaining an organization’s networks. For additional information about their services, visit www.remotehelpdesk.com or call 410-727-8330.
Daylight
Savings Time-Ready or Not?
Eldersburg,
Maryland-March 6, 2007-Three
weeks earlier than prior years, Daylight
Savings Time (DST) will begin on March
11, 2007. Is your computer’s
operating system ready for this change?
ARHD
has developed an approach to rapidly
deploy a solution that quickly updates
their client’s computer’s
operating systems to sync with the change.
Any of the programs and devices that
use a calendar will need to be updated.
Affected systems include servers, especially
those running Windows 2000, desktops
and handheld devices (such as Blackberrys).
“The
impact of this particular problem ranges
from the minor inconvenience of having
every calendar and system clock off
by one hour, to business transactions
that fail to complete or timed medical
devices and other critical automated
systems that operate incorrectly”.
says Rich Rubenstein, President of ARHD.
The
time required to update a company’s
infrastructure varies depending on the
number of desktops, servers and devices
involved. Each server can
take approximately 30 minutes to an
hour for patch application and testing.
They will also require a reboot. Desktops
take approximately 10-15 minutes for
a manual update, or will occur through
the automated patching environment with
little to no intervention outside of
approving the patch’s installation
from the server. Handhelds will
be pushed from the server where possible
and should take 2-3 hours for the centralized
configuration and verification.
If
you have any concerns regarding your
computer’s operating system or
your IT infrastructure, call ARHD, at
#410-727-8330. Founded in 1999, ARHD
provides Help Desk Support and IT services
to 67 Mid Atlantic based organizations.
ARHD offers a complete technical solution
for all types of industry by providing
end user support, project planning and
implementation. Utilizing progressive
technology, ARHD solves problems immediately
and less expensively than the traditional
on-site alternative. For
additional information, visit www.remotehelpdesk.com.
America’s
Remote Help Desk Grows & Acquires
New Office Space
Eldersburg,
Maryland-February 13, 2007-Due
to recent and rapid growth at America’s
Remote Help Desk, the company announces
its expansion into additional office
space. Currently located in Eldersburg,
America’s Remote Help Desk (ARHD)
has grown out of its existing headquarters
and is leasing additional office space,
an increase of 40%. The company occupied
the additional space February 1st.
“”We
are growing to accommodate our client
base,” stated Rich Rubinstein,
President and CEO of ARHD “Our
goal is to continue servicing the IT
needs of our clients while developing
new business relationships. By adding
to our support staff, we have drastically
outgrown our existing workspace and
need to acquire additional offices.
This is the next step our growing company
faces to better service its clients.
“
America’s
Remote Help Desk has hired an additional
5 employees since November and there
are now 32 employees. ARHD, founded
in 1999, provides Help Desk Support
and IT services to 67 Mid Atlantic based
organizations. ARHD offers a complete
technical solution for all types of
industry by providing end user support,
project planning and implementation.
Utilizing progressive technology, ARHD
solves problems immediately and less
expensively than the traditional on-site
alternative. For additional information,
call #410-727-8330 or visit www.remotehelpdesk.com.
ARHD’s
Revenues Increase 44 % in 2006
Adopting
New Service Delivery Model Results in
Added Revenue
Eldersburg
Maryland – January 8, 2007
– America’s Remote Help
Desk (ARHD) announced today that revenue
grew 44% in the Fiscal Year 2006 after
an increase of 32% in 2005. ARHD
is realizing benefits from its new service
delivery model adopted in April 2006
and fully rolled out in July. The
company continues to seek and develop
innovative software and technology to
provide their clients with cost effective
IT solutions and service value.
“The
last three years have been tremendously
successful for ARHD”, Rich Rubinstein,
President, stated. ““We
have spent years improving our support
solution. Our systems and processes
can be inserted into any environment
to immediately have a positive impact
on the end-user’s support delivery
experience utilizing ITIL Best Practices.
Additionally, we have positioned ourselves
to be proactive in maintenance issues.
The scheduled proactive maintenance
process is the missing piece to many
support delivery models. The systems
in place at ARHD provide scheduled maintenance
into the daily workflow of IT infrastructure
management. This benefits our clients
in uptime and cost savings. Perfecting
our service delivery model has been
a key success factor for us in 2006.”
Frustration
with IT Leads to Outsourcing
Baltimore-Tired
of complaining about the information
technology department?
Then
do something about it — fire
them. Many companies are doing
just that, and they are profiting
from their decision to hire outside
vendors.
“We
choose the outsourcing model because
we needed to cover a 12-hour span
here at work,” said Curran
Brooks, chief technology officer
for the Baltimore office of New
Enterprise Associates, a venture
capital firm.
Brooks
tapped America’s Remote Help
Desk, based in Eldersburg. He said
New Enterprise Associates has saved
money by hiring Remote Help Desk.
Rich
Rubenstein, president of America’s
Remote Help Desk, said more companies
are switching to outsourcing their
technology work. Companies are becoming
frustrated with network and computer
problems that their in-house staff
can’t seem to handle, Rubenstein
said.
“We
are noticing a continued shift toward
IT outsourcing,” Rubenstein
said. “That’s because
companies realize that technology
is changing so quickly and it’s
a challenge for companies to stay
sharp as well as manage that person
in charge of the IT department.”
He
said companies often end up hiring
an IT person who is good in networking
but may lack hardware knowledge.
Robert
Kaitz, president of Glen Burnie-based
MyPCGuy Inc., said companies are
firing their IT staff and
hiring his firm to handle their
network and computer needs.
“We
maintain almost 4,000 systems daily,”
Kaitz said.
ARHD’s
Revenues Increase 67% Year to Date
Eldersburg,
Maryland –October 5,
2006– America’s
Remote Help Desk (ARHD) announced
today that revenue grew 67% in the
first 9 months of 2006. ARHD
is reaping benefits from its new
service delivery model rolled out
earlier this year. The company continues
to customize and fine tune its service
delivery processes to provide its
clients with top quality computer
and networking solutions.
“We
continue to grow and become a recognized
name in the IT industry for the
Baltimore-Washington area”,
stated Rich Rubinstein, ARHD’s
President and CEO. “As we
continue to offer our clients the
best service and solution in end
user Help Desk services coupled
with strategic Network consulting
services we are creating a greater
national presence. Adopting new
technology, customizing it to match
our clients’ needs, and recruiting
talented technical and support staff
are all keys to our success”.
ARHD’s
Revenues Increase 80% in 1st Half of
2006
New
Service Delivery Model Promotes Growth
in Revenue
Eldersburg,
Maryland –July 31, 2006–America's
Remote Help Desk (ARHD) is reaping benefits
from its cost effective business model
and cutting edge IT services.
The Company realized revenue growth
of 80% in the first 6 months of 2006.
“The
adoption of our new service delivery
model coupled with the best Help Desk
and Network Consulting talent has boosted
our growth and revenue” states
ARHD’s President Rich Rubinstein.
“We continue to provide fast response
at competitive pricing. What really
differentiates us from our competition
is that we staff all of the skill sets
necessary to support an Information
Technology infrastructure, not just
a part of it. Our clients really
appreciate the value of our service,
especially the Help Desk, which is often
overlooked, but can add significantly
to our client’s bottom line results.
The team’s ability to balance
new client needs with continued excellence
in service to existing clientele is
key to our success. Our
focus on reducing client costs and providing
top quality services has fueled continued
growth.”
ARHD
Rolls Out New Service Delivery Platform
Eldersburg,
Maryland –– July
6, 2006
-- America’s Remote Help Desk
(ARHD) released its new service delivery
platform and rolled it out to all clients
effective June 15, 2006. It enables
ARHD to continue to provide the best
in Information Technology Implementation
and support. This
new cutting edge service delivery model
combines industry “ITIL Best Practices”
with ARHD’s commitment to the
latest technologies and service excellence.
“We held a seminar
in March for our clients to preview
the new service delivery model and provide
an understanding of the enhancements
and the desire for us to make this change
to stay on the cutting edge in our industry
as a leading provider of IT services”,
stated Rich Rubinstein, President and
CEO of ARHD.
“We’re
excited about offering our clients the
best service delivery model and continuing
to provide the best IT services and
reporting capabilities available in
Help Desk and Network consulting “,
continued Josh Lippy, CTO of ARHD.
This
model has been customized to provide
ARHD with a list of proactive items
for their clients’ infrastructure
maintenance, specific problem issues,
problem resolution and other capabilities
to help ARHD become proactive in its
IT service delivery. Specifically, ARHD
is developing a seamless workflow from
remote Help Desk to Onsite resolution
where necessary. An additional
feature is a customer portal to view
reports and track tickets and the ability
for end users to send/receive emails
to and from the system. ARHD is
able to track all communication on incidents
in one place instead of multiple mailboxes
and email threads.
ARHD
President Nominated for Entrepreneur
of the Year
Eldersburg,
Maryland—April 13, 2006-Rich
Rubinstein, CEO/President, of America’s
Remote Help Desk (ARHD), has been nominated
for Ernst & Young’s Entrepreneur
of the Year.
Nominations
were due into Ernst & Young’s
office by Friday, March 31, 2006.
Shortly thereafter, America’s
Remote Help Desk was notified by Ernst
& Young and an interview was arranged
for Rich Rubinstein by a team of sponsors
for the award. After additional
interviews, a judge’s panel will
make the final decision.
“This
is very exciting,” stated Rich
Rubinstein, “It’s an honor
to be nominated and to be recognized
for ARHD’s growth, financial performance,
profitability, strategic direction,
innovation and integrity”.
He continued,” We work hard every
day to be the best IT company there
is, and this is one honor that says
that to our competitors and the community”.
ARHD
Hosts New Vision Event at the Center
Club
Baltimore,
Maryland – March 16, 2006 –
America’s
Remote Help Desk (ARHD) hosted its first
“Vision Celebration” for
clients and friends at the Center Club
on Tuesday, March 14, 2006. The
meeting unveiled a new cutting edge,
service delivery model that combines
industry “Best Practices”
with ARHD’s commitment to the
latest technologies and service excellence.
It enables ARHD to continue to provide
the best in Information Technology Implementation
and support.
“Our
commitment to our clients is to ensure
that they continue to receive the highest
level of service as we further distinguish
ourselves in the marketplace”,
said Josh Lippy, CTO of America’s
Remote Help Desk.
“This
meeting was necessary to convey to our
clients our direction and focus on top
notch service delivery as we continue
to grow”, stated Rich Rubinstein,
President of America’s Remote
Help Desk.
Featured
at the meeting was Rob Luddy from Service-Now.
An additional highlight included Gene
Trainor, CEO of New Enterprise Associates
(NEA), who summarized his commitment
to Families of Spinal Muscular Atrophy
(FSMA) and the role this non-profit
organization plays in providing hope
and research to families and victims
of SMA. ARHD presented a $3,000
check to Gene Trainor for FSMA. Contributors
to this donation were M.David Katz,
Inc, Black Oak Associates, Service-Now,
Advanced Hiring, American Heritage and
America’s Remote Help Desk.
ARHD’s
Revenues Increase 30 % in 2005
Fine-tuning
Service Delivery Processes Contributes
to IT Firm’s Steady Growth
Baltimore,
Maryland – February 13, 2006
– America’s
Remote Help Desk (ARHD) announced today
that revenue grew 30% in the Fiscal
Year 2005 after an increase of 82% in
2004. This was the first year
ARHD did not achieve a 50% growth rate
since its inception. ARHD is reaping
benefits from its cost effective business
model and excellent service delivery.
The company continues to fine tune its
service delivery processes to provide
its clients with top quality computer
and networking solutions. ARHD is projecting
a 53% increase in revenues for 2006.
“The
last three years have been tremendously
successful for ARHD”, Rich Rubinstein,
President, stated. “We continue
to grow and become a formidable presence
in the Baltimore-Washington area.
“Our success is a direct result
of our goal to continue to build our
infrastructure, fine-tune our processes
and procedures, focus on recruiting
top talent and execute flawlessly with
our new client roll-outs. Our
philosophy is to continue to provide
our clients value as we provide progressive
technology, support and maintenance
through our network engineers and Help
Desk staff”.
America’s
Remote Help Desk Named to SmartCEO Future
50
ARHD
listed in Top 50 Fastest Growing Companies
by Baltimore SmartCEO Magazine
Baltimore,
Maryland-December
12, 2005-America’s
Remote Help Desk (ARHD) announced that
they have been named to the Baltimore
SmartCEO’s list of fastest growing
companies in the Baltimore area for
the second consecutive year. America’s
Remote Help Desk, a Maryland based outsource
network solutions and Help Desk provider,
has been ranked in the Top 50 on the
list due their overall sales growth
for the past 5 years. The list, compiled
by business magazine SmartCEO, measures
the fastest growing companies in Baltimore
and the surrounding area, based on sales
and number of employees.
Rich Rubinstein, President of America’s
Remote Help
Desk, stated “We are honored to
be named to the Baltimore SmartCEO list
for the second year in a row. Our ranking
is an indication of our tremendous growth
and success in the past year in providing
organizations with top quality computer
and networking solutions. Our Remote
Help Desk Service is what really helps
us stand out from our competitors and
has been a vital part of providing skilled
technical support to our clients immediately
when they have a problem. Our
success is owed to our unique business
model, superior customer service and
our incredibly talented Technical team
that makes it all happen.
We are looking forward to continued
growth and success in 2006.”
America’s
Remote Help Desk Expands
Eldersburg,
Maryland-October
28, 2005-Due
to recent and rapid growth at America’s
Remote Help Desk, the company announces
its expansion into additional office
space. Currently located in Eldersburg,
America’s Remote Help Desk (ARHD)
has grown out of its existing headquarters
and is leasing additional office space,
an increase of 65%. The company will
occupy the additional space November
1st.
“We
are thrilled to be growing and expanding”,
said Rich Rubinstein, President.
“Our infrastructure is in place
to effectively service our clients’
IT needs. By adding to our support
staff, we have drastically outgrown
our existing workspace and need to acquire
additional offices. This is the next
step our growing company faces to better
service its clients”.
America's
Remote Help Desk has hired an additional
7 employees since August and there are
now 25 staff members.
America’s
Remote Help Desk Wins Carroll County
Chamber Award
ARHD
Growth is key to winning 2005 Small
Business of the Year Award
Eldersburg,
Maryland – March 14, 2005.
America’s
Remote Help Desk (ARHD) was awarded
the 2005 Small Business of the Year
Award for companies with 6 to 50 employees
by the Carroll County Chamber of Commerce
on March 10. The award recognizes
companies for their business growth,
customer service and community service.
ARHD is a fast growing help desk and
technical consulting firm serving small
and mid-size organizations. America’s
Remote Help Desk acts as either a company’s
IT department or an extension of the
company’s IT department, providing
end user support, training and IT project
planning and implementation.
The
company grew to more than $1.2 million
in sales and 16 employees, more than
doubling in size from the previous year.
The company has recorded 60 percent
or more growth each year it has been
in business with a record 82 percent
revenue growth in FY 2004. ARHD
is actively involved in several local
organizations including the Carroll
County Chamber of Commerce, Carroll
Technology Council, and Start-Up Carroll.
The company’s high customer service
level is a result of their unique customer
service model and their employee’s
high level of attention to detail in
understanding and servicing customer
needs.
The
award comes soon after several industry
awards. In September 2004, ARHD
was named by Baltimore Business Journal
(BBJ) to both the list of BBJ Largest
E-Business-Providers and the BBJ Largest
Network System Integrators in the Baltimore
Area. In December 2004, ARHD was
named to the Baltimore SmartCEO
Future 50 List, which recognizes
the fastest growing companies in Baltimore
and the surrounding area, based on sales
and number of employees.
Rich
Rubinstein, President of America's Remote
Help Desk, stated “We are honored
to have been chosen for this award.
This recognition is an indication of
our tremendous growth and success in
the past year in providing organizations
with top quality computer and networking
solutions. We owe our success
to our unique business model, superior
customer service, and our incredibly
talented and committed technical team
that makes it all happen. The
award is especially meaningful for me
since most of our ARHD employees, including
myself, live in Carroll County, as well
as the fact that we have our office
here in Eldersburg.”
America’s
Remote Help Desk Named to Top Systems
Integrators List
ARHD
listed in Top 25 Largest Network System
Integrators by BBJ
