IT Infrastructure Services: Proactive Maintenance and Real-Time 24x7 Monitoring

Proactive Maintenance
The most challenging part of managing any IT infrastructure is adhering to a regularly scheduled maintenance cycle. The primary reason for this challenge is the ability to track when maintenance should occur.

The scheduled proactive maintenance process is missing in most organizations. The systems in place at ARHD solves the missing piece by integrating scheduled maintenance into the daily workflow of IT infrastructure management.

Automation
ARHD has systems to automatically open support incidents to drive the management of regular infrastructure maintenance. This automation allows us to properly track incidents and ensure regular maintenance occurs within any network environment we assist in managing.

Service Catalog
We have identified specific items to be reviewed at given intervals. Standardized processes have also been instituted to maintain continuity in the maintenance process no matter how small or large your environment may be.

Tracking
A completed maintenance checklist is generated at the end of each month to clearly show the proactive services performed on your network in the past 30 days.

Real-Time 24x7 Monitoring
ARHD has developed customized monitoring scripts that work in conjunction with our remote control products to notify our support teams when key servers or applications are not functioning properly. Examples of system health monitored are:
o Server availability
o Up/down status
o Core Services States
o Are services started? Stopped? Hung?
o Mission Critical Service States
o We develop additional customized service scripts for key applications
o Event Log Monitoring
o Critical system errors that appear in the event log are scripted to fire off alerts for immediate attention