Immediate, Real Time Support
When you call, you'll get:
Immediate, live help at your convenience
Priority attention for urgent calls
Complete problem resolution
100% Customer Service Focused

Experienced Technicians
ARHD assigns a dedicated Remote Technical Support Team to your company. Your problem goes directly to your dedicated Technician who knows you and your Network.

Each Technician:
Has a minimum of five years Help Desk experience
Has experience troubleshooting Hardware and Software issues
Directly accesses your Desktop and company's Network in 90 seconds
Provides immediate real time online problem solving
Views your computer screen and the exact problem you are experiencing while speaking to you on the phone

Secure Connection
The ability to access your desktop remotely provides immediate support. There are five measures to insure 100% security for your organization.

1. End User Must Initiate the Session
2. End User Always Has Control Over the Mouse
3. End User Can Disable Session at Any Time
4. Web Base Plug-in utilizes 128-bit encryption scheme.

5. E-Secure

HIPAA, GLBA & E-Secure Compliant

Easy, Quick Connection, Fast Problem Resolution -  5 Clicks and 90 Seconds
We've made Help Desk support easy with our user-friendly connection process.
1. Log in to www.remotehelpdesk.com
2. Click on the Support tab at the top
3. Input your name in the Support box,
    click the Click Here button
4. Authorize the connection with 2 prompts

Reporting
ARHD has a wide variety of Help Desk and Phone Reports to provide Management with a complete understanding of end user IT support. We identify incidents by:
Categorized subjects
End Users
Abandon Rates and other Phone Reporting Measurements
Time spent based on weekly, monthly and annual timeframes for management to analyze

ALL AT NO ADDITIONAL COST!

Our reporting provides excellent management information that identifies training needs to improve your productivity. ARHD bridges the gap between support and training.