America’s Remote Help Desk24×7×365 Support
ARHD’s Outsource Help Desk is fully staffed 24 hours a day with no exceptions. Our Remote Help Desk Teams are comprised of US based W-2 FTEs. We have experience customizing integrated solutions in environments with large internal IT departments, those with only 1-3 internal IT staff, and those without an internal IT staff.
We monitor your Network and Servers 24×7x365, with Network Engineer resources on call 24×7x365 to resolve issues. Your process is customizable to provide the response and IT support you require 24×7×365.
- Your Remote Help Desk support is customized to your specific needs
- 24×7x365 support solution based on ITIL’s Centralized Service Desk Support Model
- Customized response to Server and Network monitoring alerts based on Severity
- Single Tier of Support: End users are becoming more tech savvy and can be easily disappointed when they speak to a Level 1 technician who is unable to solve their problem.
- We staff only Network Administrator level technicians who resolve your problem frequently on the first call.
- All technicians can troubleshoot out to the Network and Server level.
- Customer service oriented technicians understand business urgency.