America’s Remote Help Desk24x7x365 Remote Help Desk Support Services
ARHD’s Outsource Help Desk is fully staffed 24 hours a day with no exceptions. Our Remote Help Desk Teams are comprised of US based W-2 FTEs. We have experience customizing integrated solutions in environments with large internal IT departments, those with only 1-3 internal IT staff, and those without an internal IT staff.
ARHD Monitors Your Network and Servers 24x7x365
We monitor your Network and Servers 24x7x365, with Network Engineer resources on call 24x7x365 to resolve issues. Your process is customizable to provide the response and IT support you require 24x7x365.
- Your Remote Help Desk support is customized to your specific needs
- 24x7x365 support solution based on ITIL’s Centralized Service Desk Support Model
- Customized response to Server and Network monitoring alerts based on Severity
- Single Tier of Support: End users are becoming more tech savvy and can be easily disappointed when they speak to a Level 1 technician who is unable to solve their problem.
- We staff only Network Administrator level technicians who resolve your problem frequently on the first call.
- All technicians can troubleshoot out to the Network and Server level.
- Customer service oriented technicians understand business urgency.