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America's Remote Help Desk

24x7x365 Remote Help Desk Support Services

ARHD’s Outsource Help Desk is fully staffed 24 hours a day with no exceptions. Our Remote Help Desk Teams are comprised of US based W-2 FTEs. We have experience customizing integrated solutions in environments with large internal IT departments, those with only 1-3 internal IT staff, and those without an internal IT staff.

ARHD Monitors Your Network and Servers 24x7x365

We monitor your Network and Servers 24x7x365, with Network Engineer resources on call 24x7x365 to resolve issues. Your process is customizable to provide the response and IT support you require 24x7x365.

  • Your Remote Help Desk support is customized to your specific needs
  • 24x7x365 support solution based on ITIL’s Centralized Service Desk Support Model
  • Customized response to Server and Network monitoring alerts based on Severity
  • Single Tier of Support: End users are becoming more tech savvy and can be easily disappointed when they speak to a Level 1 technician who is unable to solve their problem.
    • We staff only Network Administrator level technicians who resolve your problem frequently on the first call.
    • All technicians can troubleshoot out to the Network and Server level.
    • Customer service oriented technicians understand business urgency.
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO

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“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO

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“By the time we notice an issue, ARHD is already addressing it.” – CFO

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“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator

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“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder

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“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner

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“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO

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“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations

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“ARHD’s execution and results were flawless.” – CTO

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“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO

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ARHD, All Rights Reserved.
America's Remote Help Desk
Baltimore Address: 6400 Ridge Road, Suite 11
Eldersburg, MD 21784
Website designed by Wood Street

America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.