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America's Remote Help Desk

Help Desk Remote/Outsource Services

ARHD approaches Outsource Help Desk services as a fully managed service that scales up and down in capacity for your organization. Our approach to staffing is to hire only Senior Technicians, which allows us to resolve your problems quickly, perform Network and Server Administration and Monitoring at the Help Desk level.

All Clients Receive:

  • 24x7x365 Support
  • Scalable Outsource Help Desk Team
  • Enterprise Class Ticket Management System
  • Customize Call Center Phone System Solution
  • Automated IT Management Reports including ACD Statistics
  • Annual Information Technology Review Meetings
  • Flat Fee, Per User, and Hourly payment options
  • Access to ARHD’s Managed Services and IT Infrastructure Management
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO

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“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO

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“By the time we notice an issue, ARHD is already addressing it.” – CFO

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“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator

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“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder

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“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner

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“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO

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“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations

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“ARHD’s execution and results were flawless.” – CTO

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“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO

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ARHD, All Rights Reserved.
America's Remote Help Desk
Baltimore Address: 6400 Ridge Road, Suite 11
Eldersburg, MD 21784
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America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.