Managed Network/Server Maintenance Services

ARHD provides managed server and system maintenance solutions. We provide proactive monitoring for your IT infrastructure to identify risks and mitigate failures.

Proactive Server and Network Maintenance Services

ARHD performs a variety of Maintenance Services at specified intervals. We create customer maintenance items based on your environment to accommodate your specific needs.

System Maintenance Items Include (sample list):

• Daily Backup Integrity Verification
• Anti-Virus Definition Management
• Windows Security and Critical Updates
• Server Health Monitoring
• Infrastructure Network Device Review
• Active Directory User Audit
• Desktop Asset Management

24x7x365 Server and Network Infrastructure Monitoring

Your 24x7x365 support team acts as your NOC (Network Operations Center). We have established SOPs (Standard Operating Procedure) aligned with ITIL best practices to respond to proactive monitoring that alerts us of outages that may render your business unable to work.

• Mature support model designed to respond to issues quickly and appropriately
• ARHD responds to proactive monitoring alerts on your Network and Servers based on defined customized processes
• ARHD Senior Network Engineers are on call 24x7x365
• 24x7x365 Support tem is staffed with Full Time W-2 Employees based in the USA

Managed Onsite And Online Backup Solutions

Multiple options are available for data backup. We offer onsite and online backup options that are fully managed. All of our backup solutions include a daily health check that is performed by your dedicated Remote Help Desk support team.

• Online Backup: Online Data Backup solutions are a good way to backup your data without concern for a physical drive to be rotated. As with all IT solutions, there are factors to consider such as cost and ease of Disaster Recovery.
• Local Backups: Local backup options are often more cost effective and provide faster recovery times than online backup solutions. ARHD can configure and monitor a traditional backup solution to protect your organization.

Proactive Desktop Level Monitoring And Management

ARHD's agent-based desktop management service allows us to manage your IT environment all the way to the user’s desktop. Desktop Management provides immediate insight into the health of a user's desktop including recent changes or alarms that may contribute to a problem.

• Proactive Desktop Level Monitoring
• Managed Windows and Anti-Virus Updates – Endpoint Security

IT Asset Management And Tracking

Asset Management involves a solid process and the right system tools to execute reliable tracking of assets. ARHD provides both to enable accurate IT asset tracking.

• Agent based software asset management
• Real time reporting for instant information on specific assets or groups of assets
• Established process driven by our ITIL based Service Management System

Endpoint Security Services: Anti-Virus/Spyware and Anti-Spam

ARHD combines industry leading technologies to deliver managed Endpoint Security Service to your entire organization. By delivering and managing AVG Pro Anti-Virus/Spyware and Google Postini Anti-Spam via our Desktop and Asset Management agent, ARHD provides your business with a dependable managed security service.

• A single per-user cost for all services within a consolidated support model
• Managed Anti-Virus and Anti-Spyware protection for all Users, PCs, and Servers
• Managed E-mail Anti-Virus protection for all e-mail accounts
• Managed Anti-Spam solution for all E-mail Users
• Managed Windows Updates for all Desktops, Laptops, and Servers

Business Continuity Planning And IT Disaster Recovery

IT Disaster Recovery Planning

• Arm your business with a documented and tested IT Disaster Recovery Plan
• Leverage server virtualization technology to create high availability and fully redundant remote site configurations
• Backup Management Plan Design
  • Online backup solutions and Onsite/Offsite Drive Rotations available
  • Customize data retention schedule and requirements

E-mail Communication Continuity – Including Blackberry

• Eliminate E-mail Down Time and Data Loss
• No server purchase, hardware maintenance or licensing costs

IT Support Continuity

• 24x7x365 work force and remote help desk model ensures that IT support is always available
• Distributed virtual workforce guarantees no single point of failure
• Technicians are strategically placed and utilize a variety of internet backbone providers
• Industry leading employee retention and knowledge management ensure consistent expertise

• Cloud Computing Maintenance and Management
  • Google Apps for Business
  • Hosted Exchange and SharePoint
  • Server Colocation and Virtualization
• Infrastructure Management Manage all network needs
  • Managed Services
  • Server Virtualization
  • Outsource IT
• Help Desk Outstanding Help Desk support
  • ITIL Based Service Desk
  • Outsource Help Desk
  • 24x7x365 Support