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America's Remote Help Desk

Outsource IT Network/Server Management Services

ARHD offers a full suite of resources and services to meet all of your IT support needs. We operate effectively in numerous configurations such as your entire IT department, a Centralized Service Desk for front line support, or supplemental support for high-end projects.

Infrastructure Assessment And Strategic IT Planning

ARHD performs an Infrastructure Assessment to provide your organization with a comprehensive understanding of your current IT operation and a customized strategic IT plan focused on infrastructure stabilization and industry best practices.

  • Comprehensive documentation of your IT Infrastructure
  • Identify security and business continuity risks
  • Proactively address systems at risk of future unexpected failure
  • Ensure the protection of your critical business data
  • Budget appropriately for future needs

Infrastructure Design And Aligned IT Solutions

Your Infrastructure design is critical to run a reliable business operation. The goal is to eliminate complexity and implement a scalable, agile and efficient infrastructure focused on solutions that align IT with your business objectives.

  • Stabilize your IT Infrastructure and Critical Systems
  • Focus on Industry Standards and Best Practices
  • Maximize the use of existing technology equipment and other resources
  • Server Consolidation Planning

IT Project Implementation And Installation

ARHD’s Network Engineers average over 15 years of IT experience. With a variety of expert IT skills, ARHD provides high-quality, hands-on technical experience to ensure projects are executed correctly and efficiently.

  • Exchange E-mail Server Installation and Migration
  • Network Infrastructure Installation
  • Server Colocation and Virtualization
  • Server Installation, Replacement, and Migration
  • IT Security and Firewall Setup, Configuration, and Testing
  • Office Move Planning and Execution

On Site Service and 24x7x365 Support

Any support model requires some amount of traditional service and IT support. ARHD dispatches Engineers for onsite break/fix needs. Our clients receive a full suite of services at no additional charge.

  • Immediate response for critical issues
  • No charges for drive time and no on-site minimums
  • Same Day Response Guaranteed
  • Consistently assigned Senior Network Engineer Resources
  • Ability to deploy on site resources anywhere in North America
  • Resources deployed and managed by our ITIL-aligned IT Service Desk Model
“I really appreciate the way ARHD covers my business. I am happy to be a client.” – CEO

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“ARHD keeps us cutting edge in IT. Their Help Desk is fantastic.” – COO

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“By the time we notice an issue, ARHD is already addressing it.” – CFO

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“ARHD is a proactive company working to help us meet our IT needs.” – Finance Administrator

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“The consistency and reliability has made ARHD a fantastic resource for us.” – Co-Founder

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“ARHD has always taken care of our IT and as far as we’re concerned, that will continue.” – Partner

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“ARHD is on the ball. They know what needs to be done and they take care of it.” – CFO

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“It’s all about having happy, productive employees and ARHD has helped us accomplish that.” – VP of Operations

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“ARHD’s execution and results were flawless.” – CTO

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“They are responsive, dedicated, knowledgeable; the best outsource solution we have.” – COO

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ARHD, All Rights Reserved.
America's Remote Help Desk
Baltimore Address: 6400 Ridge Road, Suite 11
Eldersburg, MD 21784
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America's Remote Help Desk provides 24x7x365 remote/outsource help desk, IT support, system maintenance, proactive monitoring, network monitoring and outsource IT services to companies nationwide. ARHD area of focus remains the Maryland (MD), Virginia (VA), Northern VA (NOVA), and Washington (DC) area.