Take a look below and read what our clients are saying about us

"Thanks again for all that your firm is doing for our troops.  We are thrilled with our relationship with your company."

Chuck Cullen, CFO

"I am a firm believer of complimenting someone when they deserve it and Dave Siler truly deserves it. One of our tenants had an IT issue Saturday which Dave and Mike handled. During a conference call, in explaining the issue to the irate tenant, Dave was very professional and calm the entire time. I want to commend Dave for being patient and showing respect to our tenant and for showing ARHD what a fantastic organization they have.

A very satisfied customer of Dave and ARHD,"

Lynn Slone, Property Manager

"I would like to let you know how pleased I am with the performance of Karen from the Help Desk. It all started with a malfunctioning product scanner on my till and culminated with the replacement of my till system. Karen has shown remarkable customer service and tenacity in dealing with Datavantage and was instrumental and expediting this problem. Karen is to be commended on her prompt follow up and keeping me informed in any and all changes required . She deserves our heatfelt thanks."

Bill Delaney, Manager

"Thanks Jon.  You have been a tremendous help.  Mike says you are worth your weight in gold! "

Doug Shaner, IT Manager

"I would personally like to thank you for the exceptional service provided by ARHD this week. Your technician was here within a half an hour on Tuesday and explored every possible defect that my computer may have had.  Once it was determined that it was the motherboard, ARHD went into "emergency mode" by not only ordering the part from Dell but tracking it hourly until it reached our office today...Please thank your wonderful employees for their quick action, thinking and incredible response time."

Jackie Erlich, Office Administrator

"I am not sure who I should send Kudos to for Julie.  She was a real trooper and a huge help to us yesterday.  The job took the entire day and none of us expected it to.  She stayed with her nose to the grindstone until the job was finished.  She was great to work with and we learned a lot.  Thanks so much."

Lauren Foley-Lynch, Human Resources

"I just wanted to take a moment to let you know that Matt did a terrific job in resolving the   issue with the laptop and in the installation of the mobile connection......Thanks!"

Tom Trently, CFO

"Good job. I am very impressed with the remote technology, learning experience and swift action."

Karen Farinetti, Project Manager

"We were in great need to focus our resources while concentrating both knowledge and quality of service to our most important asset, our customer, a.k.a our user community. The commitment and level of professionalism that we received from ARHD was only over-shadowed by their total willingness to conform to our business model. ARHD spent a great deal of time to learn how we wanted to service our customer and integrated a solution that was seamless to the business and IT in particular. It is a joy to work with a company who is committed to customer satisfaction, willing to conform to the needs of our business, and focused on continual improvement to deliver an exceptional solution to its customer. The idea of focusing foremost on the needs of the customer seems to be a lost art. It's nice to work with a company that has its priorities straight."
Curran Brooks
Chief Technology Officer

“To support our size business: they are the best of the best. They do it so much better than we did, for less cost, with few if any headaches. Professional, nice people. They maintain my network at home too, and have done a great job."
Eric Becker, Managing Partner
Sterling Partners

" I think this is a reflection of all the hard work each of you do, both individually and as a group. Your commitment to making IT the best and keeping all of our users productive and happy has gone a long way with our community. This, along with many other individual comments from people at NEA, make me proud and each of you deserve the credit. We have a great team and I greatly appreciate all your efforts! "
Curran Brooks
Chief Technology Officer

"We have over 75 users and ARHD helps everyone. It is unbelievable what our assigned technician knows!"
Gene Trainor, CEO

 

"America's Remote Help Desk's prompt and effective service improved our network capabilities and enabled the Museum to have a seamless transition of administration with our network. Your attention to detail and superior customer service was truly appreciated."
Deputy Director for Facilities & Operations
The Baltimore Museum of Art

"I wanted to send a note to say how pleased I was with the work that Brian did on my computer. I started having problems with it last January and have had several people work on it, but still had different problems. Brian has it running better than it has since then. He is an employee that you should be happy to have."
Jean Gartland, Owner

"Even when things are difficult, I am comfortable that you are always making your best effort to take care of the customer --that goes a long way.
Michael Dowdie, Owner

When I was in Cairo and requested internet access, an overeager IT specialist from the Egyptian Regulatory Agency, got on our laptops and in a flash had altered our user names and domain settings so as to give us access to the LAN. The consequence of this was that we were not able to go back to our domain settings and could not access our email or any of our files.  We were operating as if we had brand new computers without access to our information. I placed a call to our Help Desk at about 6 am EDT and left a voice mail requesting help. To my amazement, my call was returned by Josh Lippy about 10 minutes later. After a brief discussion and after Josh connected remotely to my computer, it was clear that solving the problem could not be done while I was connected to the Agency's LAN.  I scheduled a later time to work with Josh when I was back in the hotel.  Josh was diligent in following up with me and after an hour of working with me over the phone and remotely on my laptop, Josh was able to restore my computer to its original state.

This is a good example of the reach of our Help Desk no matter where in the globe you might be.  I want to personally thank Josh for his professional diligence in responding to our issue and working until he resolved the problem.

Matthew Mendis, Corporate Vice President

"America's Remote Help Desk was able to resolve our computer problems in three short hours, where my previous computer technician had failed on repeated attempts.”
John Aymold

"Just quick note to thank you for your work. I appreciate all of your efforts to help resolve issues and keep the customers happy." Thanks.
Michael Dowdie, Owner

"I wanted to tell you, I think you did a great job handling our employee's issue today. Handled like a pro. Thanks."

"I want to send a huge atta-boy for the help desk person. I have never worked anywhere where the help desk was actually helpful, and your help desk is my first experience getting genuine, useful help. I am very, very impressed."