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The ARHD Workflow
Using
the ITIL framework, ARHD developed a
very simple and effective way to view our
work and execute accordingly. This plug
and play process is applied to every organization
that partners with ARHD to effectively manage
the IT infrastructure. Customization to
the ARHD ITIL framework addresses the specific needs of each partnership
we develop.
The
3 basic concepts behind how we look at and
manage our work flow:
Projects
Short term or long term projects are defined
to strengthen or build an IT infrastructure.
Throughout our partnership,
we review existing process and infrastructure
to identify improvement areas. These areas
are then defined as projects to be tracked
and executed according to a specific plan..
Incidents
Incident management is the cornerstone of
operations at ARHD. This primarily focuses on fielding requests, tracking status,
and delivering results for daily end-user
needs. Utilizing our complete call-center
support solution, ARHD provides a quality
support delivery experience and tracks
results for regular reviews with your company.
Proactive
Maintenance
Maintenance is often overlooked in many IT environments. We have developed
systems to manage and maintain focus on
regular support maintenance. Reporting
provides insight into the proactive checklist
so you know exactly what proactive
services have been delivered.
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The
Differentiators
Projects, Incidents, and Proactive Maintenance
allow ARHD to properly define and execute
any planned action, reactive support call,
or maintenance item in an organized, efficient
manner that delivers results.
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